| How often am I charged?
Your account will be charged every thirty days from the day of the month you originally subscribed. For example, if your account was activated on April 10th, your credit card will be automatically charged again on May 10th. If you cancel your account before that time, your account will
not renew 30 days later. Instead your account will expire on the date your
next renewal was scheduled to take place. For example, if you were
activated on April 10th for our monthly membership and we receive
your cancellation on April 30th,
If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period. |
| I purchased a trial membership, how
much will I be charged?
Many of our sites allow you to purchase a low-cost trial membership which stays active for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period. Please refer to the terms and conditions of the website that you joined for further information. |
| How will this charge appear on
my credit card statement?
Your credit card statement will be discreetly billed by MSH WEB |
| How can I cancel my membership?
You may cancel your account at any time by using our automated cancel page. Click Here to cancel your membership online or click here to email webmaster |
| How do I know that my membership was
canceled?
When you use our automated cancel page, the system will send a confirmation to the email address that you provided when you joined. If you do not receive a confirmation email, please clicking here to go to the automated cancel page |
| What is your refund policy?
Our subscription fees are non-refundable. You will receive the full access with your membership because your password remains active until the end of the most recent paid billing period regardless of when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information. They can be located in the customer support section of the members' area. |
| Is there an extra charge for viewing
the live video feeds?
All the live video feeds on our sites are supplied by different vendors. Your membership fee includes unlimited access to live video services at no extra charge. Additionally, some of our Live Video vendors give you the option of purchasing one-on-one "live chat" time with their models. It is not possible to order "live chat" time without your knowledge and consent because members are required to submit their credit card information before being granted access to one-on-one private shows. The video vendors will bill you separately for their services. |
| How can I change my password or other information
on my account?
Unfortunately, we cannot update your account information from our end. We are not able to change your username, password, credit card number, expiration date, email address, etc. You may, however, cancel your account and then sign up again as a new member. You may then enter any new information that you need to, as well as choose a different username and password, if desired. |
| What if my question is not answered
here?
If you are having trouble with your PASSWORD, or need to retrieve account information, please click here. If you need to CANCEL your account, please click here. For BILLING ISSUES ONLY that are not answered here, please contact us
by emailing: webmaster@mshweb.com
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